IT Helpdesk Support Analyst – Full Time Position – £18 to £20K depending on experience

As a Helpdesk Support Analyst, you must be capable of providing first class desktop and network support to internal customers at 1st and 2nd line level.   Reporting to the IT Infrastructure Manager, you will be primarily responsible for:

  • Ensuring all support requests are logged and updated in the Helpdesk system.
  • Investigating and resolving technical support requests / issues quickly and efficiently.
  • Escalating calls to internal or external teams where appropriate, and managing through to completion.
  • Creating and maintaining end-user domain, email and system accounts.
  • Completing recurring maintenance and administrative tasks.
  • Assisting in Infrastructure upgrade projects.
  • Creating and updating any role-related documentation.

The Helpdesk operates between 7:30am & 6pm Monday to Thursday, and 7:30am & 2pm on Friday, and is covered on a 2-shift basis.

To be considered for this role, you must have knowledge & experience of the following:

  • Previous experience of working in an IT Support role.
  • Windows Desktop Operating Systems (7 / 10).
  • Windows Server Operating Systems (2008 / 2012).
  • Windows Desktop Applications inc. Microsoft Office (2010 / 2013).
  • Active Directory & Group Policy.
  • General networking support (LAN & Wi-Fi).

Knowledge or experience of some or all of the following would be beneficial:

  • Desktop build & imaging.
  • Backup software (Backup Exec / Veeam).
  • Mobile device support (Apple / Android).
  • VOIP & Telephony.
  • Virtualisation (VMware).
  • Network cabling installation.
  • Microsoft or other IT Certification.

Key personal attributes:

  • A logical and methodical approach to problem solving.
  • Good customer facing skills and able to communicate well with staff at all levels.
  • Ability to take ownership of the work assigned and deliver results timely, reliably and correctly.
  • Self-starter with a positive attitude.
  • High attention to detail.

What we offer:

  • 24 days holiday per year (plus Bank Holidays)
  • Contributory pension
  • Early finish on Fridays


Should you wish to be considered for this role, please apply in writing, enclosing your CV to Alan Taylor – HR Manager, Plumbs Limited, Brookhouse Mill, Old Lancaster Lane Preston PR1 7PZ or email [email protected]


CLOSING DATE FOR APPLICATIONS: Friday, 20th October 2017

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Contact Alan today - Call: 01772 838 464 | or Email: [email protected]